I understand that Veracity Athletics operates on a scheduled appointment basis for all private training sessions. Therefore, when cancelling an appointment, I am required to provide MORE than 12-hour notice, for which no additional levy shall be incurred. However, if I cancel a session LESS than 12 hours to the scheduled time, I shall be charged in full for that training session, while my trainer will utilize that time in working on my fitness program.
Veracity Athletics understands that emergencies happen. We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 12 hour notice. Subsequent short-notice cancellations will be charged for the session. The free short-notice cancellation only applies if your coach is notified prior to the session start time. No shows are not eligible for the free cancellation.
Should my personal trainer cancel a session with LESS than 12-hour prior notice AND cannot provide a replacement trainer, I shall be entitled to one free session upon rescheduling. I understand that the free session must be redeemed within 7 days of cancelling the previous one or shall be forfeited. However, should my personal trainer cancel a session with MORE than 12-hour notice, I shall be entitled to no free session.
I understand that Veracity Athletics recommends that all canceled sessions be rescheduled to ensure consistency and fitness progress.